Dutch Client Services Social Media Agent in Berlin!

Dutch Client Services Social Media Agent in Berlin!

Vaste banen
  • Locatie Duitsland
  • Accommodatie No
  • Bedrijf Concentrix
  • Categorie Klantenservice
  • Salaris 2,200€ gross

As Client Services Agent for DUTCH (m/f/d) Social Media you are the face of the largest social media platform. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication. You will support small, medium businesses with improved advertisement to ensure a win-win situation for your clients and their customers, for the largest social media platform in the world.


Your Job

  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience


Your Skills

  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Fluency in DUTCH and minimum B2 in English
  • Professional customer service skills
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure, fast learner and diligent worker
  • Out of the box and critical thinker with problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus


Our Offer

  • Above-average salary - 2,200€ gross with a commitment of 40 hours/week
  • Monthly Language Differential 300€ gross plus 40€ voucher card for commercial vendors - with 100% attendance
  • Relocation Package up to 1500€
  • Fulltime job with shift schedules Monday-Friday 8am-8pm, Saturday-Sunday 9am-5.30pm
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A company pension plan
  • Paid project training and ongoing training
  • Development opportunities within the company
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

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