Are you ready to kickstart your international career? This is your chance to join a leading payment solutions company in beautiful Lisbon! We are looking for French-speaking talents who are passionate about customer service and ready to support businesses from all over the world. If you’re fluent in French and have a good level of English, this opportunity is perfect for you. Apply now and start your next adventure with us!
About the Job:
Step into the vibrant world of payment solutions by joining a global leader providing cutting-edge technology for businesses of all sizes. Based in the heart of Lisbon, you will represent a prestigious company operating a comprehensive business platform helping merchants to manage sales, inventory, customer communication, and online orders effortlessly.
As a Customer Support Agent, your primary focus is to deliver outstanding B2B customer support. You will work directly with business clients to handle inquiries, troubleshoot technical issues, and offer custom-tailored solutions that enhance their operations. The goal is to ensure each client maximizes their experience and satisfaction with the platform.
Communication will happen through various channels such as phone, email, and chat. You will provide support in both French and English, ensuring all interactions are handled with professionalism, empathy, and efficiency. You will also work closely with internal teams to stay updated on the latest features and solutions, ensuring your advice and assistance are always top-notch.
What is your daily life like?
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Handle inbound customer inquiries by phone, email, or chat.
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Identify and verify account holder information securely.
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Assist businesses with troubleshooting technical and account issues.
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Comply with all internal and external regulatory procedures.
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Deliver a personalized, efficient, and empathetic service.
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Stay up to date with product and service developments to better support clients.
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Collaborate with team members to resolve complex cases.
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Contribute to a positive, motivated work environment.
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Manage a fast-paced workload with strong multitasking skills.
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Work rotational shifts, including some night shifts.
Join a dynamic, international environment where innovation meets customer passion, all while enjoying the incredible lifestyle Lisbon has to offer!
Discover Lisbon
🌟 Nightlife and Gastronomy
Lisbon’s nightlife is vibrant and eclectic, ranging from traditional Fado houses to modern rooftop bars and clubs in the Bairro Alto and Cais do Sodré neighborhoods. Food lovers will be in heaven with Portuguese cuisine – sample iconic dishes like Bacalhau à Brás, pastel de nata, and an abundance of fresh seafood. Lisbon’s bustling food markets and riverside restaurants create the perfect setting for endless culinary adventures.
🏛 History and Culture
A city rich in history, Lisbon offers a treasure trove of cultural landmarks: explore the ancient quarters of Alfama, visit the majestic Jerónimos Monastery, or ride the famous yellow tram through the narrow cobbled streets. With a heritage influenced by exploration and discovery, Lisbon boasts a unique blend of Moorish, Gothic, and Baroque architecture.
🌿 Nature and Adventure
Nature lovers can bask in Lisbon’s endless sunshine. The city’s coastal location means beautiful beaches like Costa da Caparica are just a short drive away. If you prefer hiking, the lush mountains and palaces of Sintra offer fairy-tale landscapes just outside the city. Lisbon’s many parks and scenic viewpoints, like Miradouro da Senhora do Monte, invite you to relax and recharge.
What do you need?
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Native-level French (C2) and excellent English skills (minimum C1).
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High School diploma (mandatory).
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Stable professional background without frequent job changes (mandatory).
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Minimum 1 year of experience in Customer Service (mandatory).
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Strong interpersonal skills and teamwork spirit.
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Ability to handle a high-paced environment with multitasking demands.
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High attention to detail and strong problem-solving skills.
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Familiarity with automated customer service platforms is a plus.
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Strong verbal and written communication skills.
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Proactive, empathetic, and customer-oriented approach.
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Flexibility to work shifts, including night shifts.
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Willingness to work 100% on-site in Lisbon.
Benefits:
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Competitive salary package.
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Full paid training at the start of employment.
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Relocation support including flight reimbursement and accommodation assistance.
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Continuous career development opportunities.
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A vibrant, multicultural work environment.
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Private health insurance after probation.
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Meal allowance.
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Modern and comfortable office facilities.
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Opportunity to work with one of the most innovative companies in the industry.
