Are you a French speaker looking for an exciting job opportunity abroad? Join N26’s customer support team in Athens, where you’ll assist clients with their banking needs while enjoying the Mediterranean lifestyle! Work for one of the most innovative digital banks in Europe and develop your career in customer service. 🌍✈️
With relocation support, a competitive salary, and performance bonuses, this is your chance to start a new adventure in Greece! Apply now and become part of an international team helping customers with their financial inquiries.
About the job
As a French Customer Support Representative, you will be the first point of contact for N26 users, ensuring they receive top-tier customer service. Your role will involve assisting customers with their accounts, transactions, and premium services through various communication channels. If you’re customer-oriented, tech-savvy, and eager to work in a dynamic environment, this role is perfect for you!
What is your daily life like?
✔️ Provide customer support via chat, email, and phone in French.
✔️ Guide customers through issues related to account management, payments, and membership upgrades.
✔️ Troubleshoot financial and banking-related problems with clear, step-by-step solutions.
✔️ Ensure compliance with security and privacy guidelines regarding customer data.
✔️ Maintain a professional and empathetic approach while assisting users.
You’ll receive full training to help you excel in this position!
✈️ Life in Athens: Work, Travel & Explore
Nightlife and Gastronomy
Athens is a vibrant city full of life! Enjoy authentic Greek cuisine, from souvlaki and moussaka to fresh seafood. The city has a lively nightlife scene, with rooftop bars, clubs, and cozy tavernas where you can enjoy live Greek music.
History and Culture
Explore iconic landmarks like the Acropolis, the Parthenon, and the Ancient Agora. Athens is the birthplace of Western civilization, offering museums, art galleries, and historic neighborhoods like Plaka and Monastiraki.
Nature and Adventure
Escape to the Greek islands, just a ferry ride away, or relax on stunning beaches near Athens like Glyfada and Vouliagmeni. If you love hiking, Mount Lycabettus offers breathtaking views of the city.
What do you need?
✔️ Native or near-native level of French (C2)
✔️ Proficient in English (B2)
✔️ Strong technical skills to troubleshoot customer issues
✔️ Previous experience in customer service is a plus, but not required
✔️ Adaptable, empathetic, and comfortable working in a fast-paced environment
✔️ Experience using banking or financial applications is preferred
Benefits
✔️ Competitive salary of €1,045/month + performance bonus (up to 15%)
✔️ Relocation package: 1 month of hotel accommodation provided
✔️ Flexible work schedule (Monday to Sunday, 08:00 – 00:00)
✔️ Full training provided (3 weeks) to ensure your success
✔️ International work environment in a multicultural team
