What will be your mission?
As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.
What will you do?
- Provide excellent customer service that promote satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the correspondent F&B team.
- Handle restaurant reservations.
- Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B Department income by Upselling.
- Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
- Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
- Vocational training on hospitality/F&B.
- Fluency in local language and knowledge of English is highly valuable.
- Working knowledge of various computer software programs (Microsoft Office, POS, etc).
- Customer service focus.
- Active listening and effective communication skills.
- Focus on detail.
- Sales oriented.
- Ability to work on your own and as part of a team.
