Are you a tech-savvy Italian speaker ready for your next adventure? This is your chance to join an international team in sunny Greece, supporting users of world-famous mobile and desktop devices. You’ll be helping customers solve technical issues, manage accounts, and keep their devices running smoothly. If you’re looking to combine your love for technology with the charm of Mediterranean life, this role offers a fantastic opportunity to do just that—plus full relocation support to help you settle in!
About the Job
Join a renowned multinational tech support team based in Greece, delivering premium technical assistance to customers from around the globe. You’ll be part of a dynamic team dedicated to supporting end-users of a leading tech brand’s consumer devices and digital services.
In this Italian-speaking role, you’ll handle inbound calls and provide first-line (Tier 1) technical and customer support. You’ll assist users with issues like device performance, account access, app functionality, backups, billing for digital purchases, and much more.
This role is ideally suited for someone with an advanced technical understanding, a customer-first mindset, and a high comfort level working with both MacOS and iOS systems. You’ll receive in-depth training during your onboarding phase and continue growing your skills through regular updates and career progression opportunities within the company.
What is your daily life like?
Your primary responsibility will be to help customers in Italian, resolving technical problems or guiding them through account management steps. You’ll work from a modern, stable setup within Greece, enjoying a rotating shift system that provides flexibility, but also requires weekend availability. Expect to handle around 20 calls per day, using a variety of internal tools to solve issues efficiently.
You’ll also need to stay updated with regular product refreshers and participate in mandatory training. After a 2-week nesting period, you’ll work independently while remaining in close contact with your supportive team and supervisors.
The environment encourages career growth—with a clear path from Tier 1 to advanced support levels or even team leadership within just a year.
✈️ Discover Greece!
Nightlife and Gastronomy
Greece isn’t just about beaches—its cities like Athens and Thessaloniki offer vibrant nightlife and a culinary scene that combines Mediterranean freshness with rich local traditions. From rooftop bars overlooking the Acropolis to cozy tavernas serving souvlaki and fresh seafood, there’s always something new to taste and experience.
History and Culture
Living in Greece is like stepping into a history book. From ancient ruins and world-famous archaeological sites to charming neoclassical towns and Orthodox monasteries, the country is a cultural playground. Museums, festivals, and open-air theatres keep traditions alive all year round.
Nature and Adventure
From hiking in the Pindus mountains to island-hopping in the Aegean Sea, Greece offers stunning natural landscapes for every type of explorer. Enjoy the mild Mediterranean climate and breathtaking coastlines, perfect for weekend getaways or day trips from your base city.
✅ What do you need?
- Native-level Italian (C2)
- Very good English (C1)
- Proven experience or strong interest in tech/customer support
- Advanced PC literacy and typing skills (min. 20 wpm, 80% accuracy)
- Familiarity with MacOS and iOS is a big plus
- Availability for rotating shifts, including weekends
- Readiness to relocate to Greece (not a remote job)
- A proactive, calm, and solution-oriented attitude
🎁 What do you get?
- Monthly salary: €1.045,72 + up to €300 in monthly performance bonuses
- Relocation package (flight + temporary accommodation)
- Fully paid training (including a 2-week nesting period)
- Career growth within a globally respected company
- Supportive and multicultural team environment
- Ongoing training and product updates
- Modern office infrastructure for a stable working experience
- Opportunity to live and work in one of Europe’s most beautiful countries
