French-speaking Customer Support Agent for Payment Solutions in Lisbon

French language jobs in Lisbon are your gateway to sunny days, seaside living, and a dynamic work environment in one of Europe’s most vibrant capitals. If you’re passionate about providing top-tier support, eager to work in a fast-paced tech industry, and ready for an international adventure, this is your opportunity. Join a global leader in payment solutions and bring your skills to a company that empowers businesses to thrive with cutting-edge technology. Dive into Lisbon’s culture while building your career with a full relocation package and an energetic multilingual team!

About the job

Join one of the world’s leading providers of business technology platforms as a French-speaking Customer Support Agent in Lisbon. You will be part of a vibrant, multicultural team focused on delivering high-quality B2B support to businesses that rely on innovative payment solutions.

In this role, you will work with a broad client base of business owners who use this state-of-the-art platform to manage their sales, inventory, appointments, and customer communications. Your job is to help them thrive by resolving issues, answering inquiries, and ensuring a smooth user experience. With operations running 24/7, this role requires flexibility and commitment—but offers excellent rewards and growth potential.

What is your daily life like?

You will support business customers in French and English, providing prompt and knowledgeable assistance through phone, email, or chat.
Your tasks include verifying account information, identifying account holders, and offering regulatory-compliant solutions to customer issues.
You’ll be expected to provide efficient, high-quality service while maintaining a friendly and professional tone.
The environment is fast-paced and performance-driven, so multitasking and attention to detail are essential.
You will use advanced tools and platforms to document interactions, escalate complex issues, and ensure service consistency.
You’ll become a subject-matter expert on one of the most sophisticated POS platforms in the world, enabling businesses to operate seamlessly.
This position is 100% on-site in Lisbon, with rotating shifts (including nights and weekends).

Discover Lisbon: Your New Home Abroad

🌃 Nightlife and Gastronomy

Lisbon’s nightlife is as diverse as its neighborhoods—from the stylish rooftop bars of Bairro Alto to traditional Fado performances in Alfama. The Portuguese capital is also a foodie haven. Explore everything from fresh seafood at the Time Out Market to pastel de nata in charming cafés. Affordable and authentic, Lisbon’s culinary scene is the perfect way to unwind after work.

🏛️ History and Culture

Lisbon is a city steeped in history, where cobbled streets meet vibrant murals and iconic yellow trams. Discover ancient ruins, medieval towers, and Baroque churches. Visit the MAAT for contemporary art or the Jerónimos Monastery for a peek into Portugal’s seafaring past. It’s a city where tradition and innovation blend seamlessly.

🌊 Nature and Adventure

Escape to the beach after work! Lisbon’s coastline boasts stunning beaches just 30 minutes from the city. If you’re into hiking, the nearby Sintra mountains offer lush trails and fairy-tale palaces. Surfing, paddleboarding, and weekend trips to the Alentejo region or even Spain are all within reach.