Danish-speaking customer service representatives for e-Boks in Cyprus – incl relocation package!
e-Boks is an online digital mailbox for both private and business users. e-Boks is used for two-way communication, digital signatures and online payment, and users also have the option to save their own documents and images through upload. In 2018, e-Boks had more than 16 million users and 30,000 private and public sender companies globally. 485 million documents were delivered through e-Boks in 2018, and 4.1 million digital signatures were made via the platform. Used on Android, iOS and Windows Phone, we also have a mobile website.
Are you looking for an opportunity to work in one of Europe’s sunniest countries while developing yourself personally and professionally and creating a memory for life? Then you will be happy to hear that we at Foundever Group are looking for Danish-speaking customer service representatives for our office in Cyprus!
We understand that moving abroad is a big step. That’s why we want you to feel comfortable throughout the process and we help you settle in Cyprus. We offer a relocation package, which means we compensate for the flight and help you find accommodation. We are with you every step of the way and also help with contacts with local authorities and banks. The office you’ll be working in is made up of dedicated and open-minded colleagues who are passionate about providing the highest level of customer service. Employees describe themselves as a “Cyprus family” and enjoy a leisure time that consists of activities and socializing any day of the week.
One thing we can promise is that after your time with us, you’ll not only have grown as a person, but you’ll have had the experience of a lifetime!
About the position
You will be employed as a Customer Service Representative. In this position you will handle incoming questions by phone and email. The goal is to find solutions to customers’ problems, guide them in a professional manner and most importantly provide them with an excellent customer experience.
The opening hours for customer service are Monday-Friday 9:00-21:00 Saturday-Sunday 11:00-17:00 local Cyprus time. The shifts will thus consist of day, evening and weekend shifts. The position starts with a paid training program where you will learn both the technical side of the job and how to offer the best customer service.
Daily tasks include:
- Answering calls from customers
- Providing customers with high class service
- Managing customer-related matters
- Strive to achieve your daily KPIs that include customer satisfaction, efficiency and quality
Who are we looking for?
For this role, we are looking for someone who is sociable, ambitious and motivated by helping customers. Furthermore, you enjoy working in a fast-paced, fast-changing workplace with a great team spirit where team spirit permeates the entire office.
In this process, we place great emphasis on personal suitability. Our only requirements are that you have completed upper secondary school, are a native speaker of Danish, speak English and have a clean criminal record.
Benefits of working with us in Cyprus:
- Fixed monthly salary and favorable bonus system.
- Pure customer support – no sales!
- Sun 330 days a year.
- Favorable tax system with 0% income tax up to €19,500/year.
- Health and accident insurance during both work and leisure time.
- Favorable employee discounts at local cafés, restaurants & gyms etc.
- Relocation package incl. accommodation and flight allowance.
- 21 days of vacation per year.
- Help with all on-site administration in Cyprus, such as bank account opening and migration matters.
Foundever Cyprus is our multinational office in Larnaca. The office is modern and characterized by warmth, community and winning spirit among our approximately 650 colleagues. The office has agents from Sweden, Norway, Denmark, Finland, Germany, Norway, Denmark, England and other countries.
Does this sound like something that interests you?
Seize the opportunity and apply today, as interest is high and positions are filled quickly. Recruitment is ongoing and we look forward to your application!
Email the recruitment team at nordic-recruitment@foundever.com (in English please!) for more info.
Information about the service:
- Location: Larnaca, Cyprus
- Type of employment: Full-time with an initial trial period of 6 months.
