The Armadillo resort team is at the heart of all our guest’s experiences, representing the Armadillo brand throughout the resort, delivering luxury service to the highest standards.
Our Chalet Hosts are incredibly important to the guest experience, providing in-chalet concierge, providing the right ambience and overall feel during the stay, while providing daily housekeeping to the highest standards. The Chalet Host role can be demanding, and varied day to day, with guests’ communication prior to arrival to ensure we deliver a tailored experience.
Chalet Hosts work alongside a Chalet Chef, across a variety of luxury properties. Schedules are changeable depending on guest bookings, chalets booked, and check-in times.
A successful candidate will need to have strong communication skills, with the ability to interact with guests and team members of all ages and cultures. An outgoing, positive personality will suit the demanding nature of this role. Time management skills, and working calmly in a pressurized environment, while taking pride in the small details that elevate the guest experience are also must-haves.
Chalet Host Overview
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- Strong customer service. Anticipating and understand guest needs and expectations.
- Preparing, set up and service of all meals, breakfast, afternoon tea and evening meals.
- In-chalet concierge. Prearrival communication with guests, to providing knowledge of resort and mountain, offering, and booking concierge activities.
- Socialising with guests, in chalet, creating warm and welcoming ambience.
- Perform daily housekeeping, that includes cleaning, changing linen and reporting maintenance issues in properties,
- Perform preseason, midseason and end of season property deep cleaning, inventories, and maintenance reports.
- Catering: you will need to be confident with a comprehensive cooked breakfast preparation and service as well as preparing afternoon tea selections.
- Collect, analyse, and react to guest feedback.
- Budgeting and stock management, safely handling Armadillo money or cards, uploading all receipts accurately.
- Ensuring the highest health and hygiene standards are met,
- Complete weekly guest preference feedback, damage deposit feedback, and accurately reporting guest billable activities.
- Adapt to varied schedule, working across several luxury properties, and with a number of team members.
- Always present a positive image of Ski Armadillo, wearing uniform or chef whites as highlight in team guidebook.
- Demonstrate teamwork, collaborating and supporting colleagues such as Chalet Chefs, Resort Chauffeurs, and Housekeepers where appropriate to deliver the highest level of service, exceeding our guests’ expectations.
Must Have
- EU Passport, or valid work/residency permit for country of work
- Luxury service experience of 2 years or more, with either luxury ski chalet, Michelin restaurant or super yacht experience.
- Knowledge of ski resorts/season life
- Fluent in English
- Available full winter season, November to April
Package:
- Competitive salary
- Quality Uniform
- Staff Accommodation can be arranged.
- Complimentary ski / board hire
- Training program
- Work and accident insurance
| Upfront costs | |||
| Lift Pass | CHF 605.00 | £535.40 | Early season offer price, changes to 805 1st Dec. |
| Flight & Train | CHF 150.00 | £132.74 | One-way flight to GVA, and train to/from Geneva to Le Chable train |
| Winter Sports Insurance | CHF 100.00 | £88.50 | Mountain rescue can book with a lift pass |
| Accommodation Damage Deposit | CHF 1,000.00 | £884.96 | One month’s damage deposit |
| CHF 1,855.00 | £1,641.59 |
About Ski Armadillo
We are an independent company with an exciting portfolio of handpicked chalets in Switzerland & France. Over the past 22 years, our success has been achieved by our dedication to the small details, taking huge pride in delivering 5-star service consistently to guests.
Our experienced team is passionate about service always looking to improve ourselves daily, taking care of our teammates, turning each day with the widest smiles in the Alpes!
More answers to your questions: https://skiarmadillo.notion.site/ARMADILLO-WIKI-c9ff6fc2cf7f49ae91909dc4c5edff6a?pvs=4
