Are you a German speaker looking for an exciting opportunity abroad? Join Kaizen in Sofia, Bulgaria, and become part of a dynamic team delivering top-tier customer service. Work in a vibrant international environment while enjoying a competitive salary, flexible shifts, and fantastic benefits, including relocation support. This is your chance to advance your career while experiencing Bulgaria’s rich culture, lively nightlife, and beautiful landscapes. Apply now and take the next step in your professional journey!
About the Job
As a Customer Care Assistant at Kaizen, you will play a crucial role in delivering exceptional customer support. Your primary responsibility will be to assist customers via phone, live chat, email, and social media, ensuring their inquiries are resolved efficiently. This position is perfect for individuals who are customer-oriented, proactive, and thrive in a fast-paced environment.
What is your daily life like?
- Handle inbound calls, emails, and live chat inquiries from customers.
- Assist users with account-related issues, troubleshooting, and general inquiries.
- Provide professional and friendly support, ensuring a positive customer experience.
- Stay up to date with the company’s products, services, and promotions.
- Collaborate with internal teams to ensure quick and effective solutions.
- Maintain accurate records of customer interactions and follow-up where necessary.
This role offers a structured career path with continuous training, helping you develop valuable skills in the customer service and iGaming industry.
🌍 Working and Living in Sofia, Bulgaria
Nightlife and Gastronomy
Sofia is a vibrant city with an exciting nightlife scene. From trendy rooftop bars to cozy traditional taverns, there is always something happening. Bulgarian cuisine is a delicious fusion of Balkan, Mediterranean, and Eastern European influences, featuring dishes like banitsa, shopska salad, and kavarma. Enjoy affordable dining, fantastic wines, and a welcoming social atmosphere.
History and Culture
Sofia boasts a rich history dating back thousands of years. Explore iconic landmarks such as Alexander Nevsky Cathedral, Boyana Church (a UNESCO World Heritage site), and the Roman ruins of Serdica. The city is also home to museums, theaters, and art galleries, offering a deep dive into Bulgarian culture.
Nature and Adventure
Bulgaria is a paradise for nature lovers. Just outside Sofia, Vitosha Mountain offers hiking, skiing, and breathtaking views. The country is also known for stunning national parks, hot mineral springs, and picturesque villages. Whether you’re into winter sports, trekking, or simply relaxing in nature, Bulgaria has it all!
What do you need?
- Fluency in German (written and spoken).
- Good command of English (written and spoken).
- Excellent communication skills and a customer-focused attitude.
- Interest in sports is a plus!
- Previous experience in customer service is an advantage but not required.
- Strong computer skills (MS Office proficiency).
- Analytical thinking and problem-solving abilities.
- A team-player attitude with adaptability in a fast-paced environment.
- High school diploma or higher education.
Benefits
We value our team and offer a comprehensive benefits package:
- Full-time position with flexible shifts (Monday – Sunday, 10 AM – 2 AM).
- Competitive salary – 3,800 BGN/month.
- Signing Bonus: 1,000 BGN for those starting in February or March! 🎉
- Relocation support – accommodation and travel expenses covered.
- Paid training & onboarding to set you up for success.
- Ongoing career development programs via Concentrix University.
- Health & Wellbeing initiatives to support your work-life balance.
- Additional perks:
- Health & Life Insurance
- Multisport card (gym & sports access)
- Transport allowance
- Bonus for important life events
- Extra paid leave for education
- Corporate discounts
- Company events and many more!
